Shipping Policy
Order Processing and Shipping Time
Orders are processed within 24-48 hours of receipt (excluding weekends and holidays)
Shipping times vary based on your location and chosen delivery speed:
-
- Metro Cities: 2-4 business days
- Tier 2 Cities: 3-5 business days
- Other Cities and Rural Areas: 4-7 business days
Shipping Partners
We use Shiprocket as our logistics partner, which enables us to:
- Deliver to 29,000+ pin codes across India
- Provide real-time tracking
- Offer multiple courier options based on delivery location
- Ensure safe and secure handling of packages
Shipping Rates
- We have zero cost shipping.
International Shipping
Currently, we only ship within India.
Order Tracking
- A tracking number will be provided via email within 24 hours of order dispatch
- Track your order through:
- The shipping confirmation email
- Customer support
Delivery Guidelines
- Standard delivery hours: Monday to Saturday, 9:00 AM to 7:00 PM
- Someone must be available to receive the package
- Two delivery attempts will be made
- After failed delivery attempts, the package will be returned to our facility
Failed Deliveries
If a delivery fails due to:
- Incorrect address: Customer bears reshipping charges
- Customer unavailability: Free redelivery on the next business day
- Courier issue: We bear reshipping charges
Lost or Damaged Packages
- All packages are insured during transit
- Report damaged packages within 24 hours of delivery
- Lost package claims must be filed within 7 days of expected delivery date
- Photo evidence required for damaged package claims
Special Circumstances
Weather Delays
- Delivery times may be affected during extreme weather conditions
- Customers will be notified of potential delays
COVID-19 Protocols
- Contactless delivery available upon request
- All packages sanitized before dispatch
- Delivery personnel follow safety protocols
Return Shipping
- Return shipping labels provided for eligible returns
- Returns must be initiated within 7 days of delivery
- Return shipping is free for:
- Damaged/defective items
- Wrong items received
- Quality issues
- Customer bears return shipping cost for:
- Size/fit issues
- Change of mind
Cancellations
- Orders can be cancelled before dispatch at no cost
- Cancellation requests after dispatch will be treated as returns
Contact Information
For shipping-related queries:
- Email: customercare@clag.in
- Phone: +91 88600 80762
Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.
Last Updated: February 13, 2025
